WEEK

12.04-16.04

Small Talk & Business Socialising M/Th/F 08.00-09.30

Making first contact

Talking about common small talk topics

Advising a visitor

Giving directions around town

Socialing in a restaurant

19.04-23.04

Meetings and Negotiations M/Th/F 08.00-09.30

General meeting flow and structure

Common phrases

Giving opinions

Agreeing and disagreeing in negotiations

Simulation meeting and negotiation

26.04-30.04

Telephoning M/T/Th 17.00-18.30

Telephoning basics

Exchanging & checking information

Making and confirming arrangements

Taking a message

Dealing with complaints

Handling communication breakdowns

03.05-07.05

Special Interest Week: Finance & Accounting M/T/F 08.00-09.30

Accounting principles

Review: saying numbers

Profit and Loss Statements

Balance Sheets

Explaining acounts

Tax systems

Methods of depreciation

10.05-14.05

Presentations & Public Speaking M/T/F 08.00-09.30

Structuring a presentation

Creating a strong first impression & introduction

Effective use of voice

Language techniques to create impact

Describing visuals, charts and graphs

Business Correspondence: Letters, Emails, Reports

Formal and informal letters and emails

Structuring a report

Common language and stages of a report

Writing conventions and punctuation

Proofing your writing

Diplomatic and Polite Language in the Workplace

Diplomatic speaking

Expressing an opinion

Tactfully disagreeing

Diplomatic Writing

Common phrases used

Softening strong opinions

Politely interrupting

Stalling and buying time

Special Interest Week: Human Resource Management

Recruitment: job descriptions

Specifying qualities

Interviewing potential staff

Discussing salaries and fringe benefits

Dealing with staff problems

Appraisal interviews and reports